# Samotics Help Center > Welcome to the Samotics Help Center! ## DAQ and NOVAQ differences - [Device difference](https://help.samotics.com/en/articles/602328-device-difference.md): Recognize which device you have. - [Installation setup difference](https://help.samotics.com/en/articles/602365-installation-setup-difference.md): Learn the main differences between DAQ and NOVAQ installation setup. ## Required Asset Information - [Why All This Data?](https://help.samotics.com/en/articles/238387-why-all-this-data.md): Discover why Samotics needs detailed asset information. - [Missing Asset Information](https://help.samotics.com/en/articles/238369-missing-asset-information.md): What happens if you can't provide all asset details? Learn more. - [Late Submission of Asset Info](https://help.samotics.com/en/articles/238422-late-submission-of-asset-info.md): Can you add asset details after monitoring starts? Find out here. - [Wire Details](https://help.samotics.com/en/articles/238382-wire-details.md): Why wire diameter and number of wires per phase are crucial for monitoring. - [Motor Position](https://help.samotics.com/en/articles/238383-motor-position.md): Why the position of the AC motor is essential for accurate monitoring. - [Bearing Type](https://help.samotics.com/en/articles/238367-bearing-type.md): How bearing information impacts system analysis and maintenance. - [Motor Specifications](https://help.samotics.com/en/articles/238384-motor-specifications.md): Why motor brand, type, and configuration are important for asset monitoring. - [Motor Control Type](https://help.samotics.com/en/articles/238385-motor-control-type.md): Why knowing how the motor is controlled is crucial for setup. - [Capacitor Banks and Filters](https://help.samotics.com/en/articles/238423-capacitor-banks-and-filters.md): The role of capacitor banks or filters in system diagnostics. - [Application and Transmission Details](https://help.samotics.com/en/articles/238386-application-and-transmission-details.md): How these details contribute to accurate asset monitoring. - [Supply vs. Rated Frequency](https://help.samotics.com/en/articles/238424-supply-vs-rated-frequency.md): Understanding why both frequencies matter for system setup. - [Full Load RPM](https://help.samotics.com/en/articles/238366-full-load-rpm.md): Why the full load RPM of your motor affects monitoring accuracy. ## Onboarding Portal - [Using the Onboarding Portal](https://help.samotics.com/en/articles/238355-using-the-onboarding-portal.md): A guide on how to navigate and use the Onboarding Portal. - [Understanding the Tabs](https://help.samotics.com/en/articles/238368-understanding-the-tabs.md): Explanation of the different tabs within your project. - [How the 'Company Structure' Tab Works](https://help.samotics.com/en/articles/238416-how-the-company-structure-tab-works.md): Overview of the 'Company Structure' feature in the Onboarding Portal. - [Importance of Accurate 'Company Structure' Info](https://help.samotics.com/en/articles/238354-importance-of-accurate-company-structure-info.md): Why filling in company structure details correctly is essential. - [Adding a Colleague to the Portal](https://help.samotics.com/en/articles/238353-adding-a-colleague-to-the-portal.md): Steps to add a colleague to the Onboarding Portal. ## Onboarding process - [Understanding the Technical Assessment](https://help.samotics.com/en/articles/238377-understanding-the-technical-assessment.md): Learn what a Technical Assessment is and why it’s essential for maximizing the value of SAM4. - [Preparing for the Technical Assessment](https://help.samotics.com/en/articles/238371-preparing-for-the-technical-assessment.md): Essential steps to complete before the Technical Assessment to ensure the process runs smoothly. - [Shipment Arrival Time](https://help.samotics.com/en/articles/238388-shipment-arrival-time.md): Estimated delivery time for your SAM4 hardware. - [When to Schedule Installation](https://help.samotics.com/en/articles/238365-when-to-schedule-installation.md): Learn the best time to schedule your system installation. ## DAQ Installation - [Installation Safety Rules](https://help.samotics.com/en/articles/238390-installation-safety-rules.md): Essential safety guidelines for SAM4 hardware installation. - [Installation Duration](https://help.samotics.com/en/articles/238363-installation-duration.md): How long the installation process typically takes. - [Preparing for Your SAM4 Installation](https://help.samotics.com/en/articles/238381-preparing-for-your-sam4-installation.md): Explore these resources to help you get familiar with the SAM4 installation process. - [Tools Required for SAM4 Installation \(Not Supplied by Samotics\)](https://help.samotics.com/en/articles/238374-tools-required-for-sam4-installation-not-supplied-by-samotics.md): This article lists the tools that are not provided by Samotics but are necessary for installing SAM4 hardware. - [Installing the hardware](https://help.samotics.com/en/articles/238335-installing-the-hardware.md): Step-by-step guide to install the Connectivity Kit. - [Installing Current Sensors](https://help.samotics.com/en/articles/238392-installing-current-sensors.md): Instructions for placing the current sensors correctly. - [Installing Voltage Connections](https://help.samotics.com/en/articles/238391-installing-voltage-connections.md): Proper setup for voltage connections. - [Turning on the System](https://help.samotics.com/en/articles/238372-turning-on-the-system.md): How to power up your SAM4 system after installation. - [Commissioning the Asset](https://help.samotics.com/en/articles/238345-commissioning-the-asset.md): Starting the commissioning process for a monitored asset. - [Verifying Hardware Installation](https://help.samotics.com/en/articles/238393-verifying-hardware-installation.md): Two key steps to confirm your installation is correct. - [Visual Checks After Installation](https://help.samotics.com/en/articles/238361-visual-checks-after-installation.md): Simple checks to ensure everything is in place. - [Validating the Installation](https://help.samotics.com/en/articles/238359-validating-the-installation.md): How to validate your installation with the SAM4 Setup Tool and video guidance. - [Linking a Motor to a DAQ \(SAM4 Setup Tool\)](https://help.samotics.com/en/articles/238408-linking-a-motor-to-a-daq-sam4-setup-tool.md): Step-by-step guide to link a motor in the SAM4 Setup Tool. - [Linking a Motor to a DAQ \(Onboarding Portal\)](https://help.samotics.com/en/articles/238394-linking-a-motor-to-a-daq-onboarding-portal.md): Instructions to link a motor via the Onboarding Portal. - [Is My SAM4 Hardware Working Properly?](https://help.samotics.com/en/articles/238379-is-my-sam4-hardware-working-properly.md): Monitoring the status of your SAM4 hardware. - [Contacting Support for Installation Issues](https://help.samotics.com/en/articles/238362-contacting-support-for-installation-issues.md): Who to reach out to if you encounter installation problems. - [Setting Up Samotics' 4G Service](https://help.samotics.com/en/articles/238358-setting-up-samotics-4g-service.md): How to configure the 4G connection provided by Samotics. - [Setting Up Ethernet Connection](https://help.samotics.com/en/articles/238406-setting-up-ethernet-connection.md): How to configure the Ethernet connection for SAM4. - [Setting Up WiFi Connection](https://help.samotics.com/en/articles/238357-setting-up-wifi-connection.md): How to configure the WiFi connection for SAM4. - [Whitelisting Domains for Ethernet/WiFi](https://help.samotics.com/en/articles/238396-whitelisting-domains-for-ethernet-wifi.md): Domains to whitelist when using Ethernet or WiFi. - [Using Your Own 4G SIM Cards - Gateway](https://help.samotics.com/en/articles/238397-using-your-own-4g-sim-cards-gateway.md): How to set up your own 4G connection with custom SIM cards. - [Accessing the SAM4 Setup Tool](https://help.samotics.com/en/articles/238409-accessing-the-sam4-setup-tool.md): How to log in and access the SAM4 Setup Tool. - [Preliminary Installation Validation](https://help.samotics.com/en/articles/238410-preliminary-installation-validation.md): How to perform initial installation checks. - [Checking Connectivity](https://help.samotics.com/en/articles/238413-checking-connectivity.md): How to verify connectivity within the system. - [Validating and Updating Software](https://help.samotics.com/en/articles/238414-validating-and-updating-software.md): Steps to validate and update software during setup. - [Ensuring DAQs Are Connected](https://help.samotics.com/en/articles/238415-ensuring-daqs-are-connected.md): How to check DAQ connections to the gateway. - [Downloading a Support Bundle](https://help.samotics.com/en/articles/238356-downloading-a-support-bundle.md): How to download a support bundle for troubleshooting. - [Offline DAQ](https://help.samotics.com/en/articles/238331-offline-daq.md): Steps to follow when one or more DAQs are offline. - [Offline Gateway \(Fitlet\)](https://help.samotics.com/en/articles/238332-offline-gateway-fitlet.md): Steps to troubleshoot a Fitlet gateway that is offline. - [Offline Gateway \(Dell\)](https://help.samotics.com/en/articles/238334-offline-gateway-dell.md): Steps to troubleshoot a Dell gateway that is offline. - [Invalid Measurements - Current Unbalance](https://help.samotics.com/en/articles/238380-invalid-measurements-current-unbalance.md): Steps to troubleshoot invalid measurements caused by current unbalance. - [Invalid Measurements – Incorrect Current Sensors](https://help.samotics.com/en/articles/238378-invalid-measurements-incorrect-current-sensors.md): Steps to troubleshoot invalid measurements caused by using incorrect current sensors. - [Invalid Measurements - Voltage Branching](https://help.samotics.com/en/articles/238375-invalid-measurements-voltage-branching.md): Steps to troubleshoot voltage branching issues indicated by the system. - [Samotics Hardware Components - DAQ setup](https://help.samotics.com/en/articles/238347-samotics-hardware-components-daq-setup.md): Overview of the hardware components provided by Samotics. - [Technical Specifications for Samotics Hardware](https://help.samotics.com/en/articles/238421-technical-specifications-for-samotics-hardware.md): PDF files with the technical specifications of Samotics hardware. - [Hardware dimensions](https://help.samotics.com/en/articles/608799-hardware-dimensions.md): Here you can find required space, hardware dimensions and cable lengths for DAQ setup installation. - [Contacting Support for Broken or Damaged SAM4 Hardware](https://help.samotics.com/en/articles/238370-contacting-support-for-broken-or-damaged-sam4-hardware.md): What to do when your SAM4 hardware needs to be replaced or repaired. - [How to Make Ethernet Cables](https://help.samotics.com/en/articles/238337-how-to-make-ethernet-cables.md): A guide on assembling Ethernet cables for your SAM4 system. ## NOVAQ installation - [Installation Safety Rules](https://help.samotics.com/en/articles/567631-installation-safety-rules.md): Essential safety guidelines for SAM4 hardware installation. - [Installation Duration](https://help.samotics.com/en/articles/567636-installation-duration.md): How long the installation process typically takes. - [Preparing for Your SAM4 Installation](https://help.samotics.com/en/articles/567638-preparing-for-your-sam4-installation.md): Explore these resources to help you get familiar with the SAM4 installation process. - [Tools Required for SAM4 Installation \(Not Supplied by Samotics\)](https://help.samotics.com/en/articles/567645-tools-required-for-sam4-installation-not-supplied-by-samotics.md): This article lists the tools that are not provided by Samotics but are necessary for installing SAM4 hardware. - [Installing the hardware](https://help.samotics.com/en/articles/567648-installing-the-hardware.md): Step-by-step guide to install the hardware. - [Installing Current Sensors](https://help.samotics.com/en/articles/568682-installing-current-sensors.md): Instructions for placing the current sensors correctly. - [Installing Voltage Connections](https://help.samotics.com/en/articles/568701-installing-voltage-connections.md): Proper setup for voltage connections. - [Turning on the System](https://help.samotics.com/en/articles/568711-turning-on-the-system.md): How to power up your SAM4 system after installation. - [Commissioning the Asset](https://help.samotics.com/en/articles/568716-commissioning-the-asset.md): Starting the commissioning process for a monitored asset. - [Verifying Hardware Installation](https://help.samotics.com/en/articles/568717-verifying-hardware-installation.md): Two key steps to confirm your installation is correct. - [Visual Checks After Installation](https://help.samotics.com/en/articles/568718-visual-checks-after-installation.md): Simple checks to ensure everything is in place. - [Validating the Installation](https://help.samotics.com/en/articles/568725-validating-the-installation.md): How to validate your installation with the SAM4 Setup Tool and video guidance. - [Linking a Motor to a NOVAQ \(SAM4 Setup Tool\)](https://help.samotics.com/en/articles/568726-linking-a-motor-to-a-novaq-sam4-setup-tool.md): Step-by-step guide to link a motor in the SAM4 Setup Tool. - [Linking a Motor to a NOVAQ \(Onboarding Portal\)](https://help.samotics.com/en/articles/568727-linking-a-motor-to-a-novaq-onboarding-portal.md): Instructions to link a motor via the Onboarding Portal. - [Is My SAM4 Hardware Working Properly?](https://help.samotics.com/en/articles/568730-is-my-sam4-hardware-working-properly.md): Monitoring the status of your SAM4 hardware. - [Contacting Support for Installation Issues](https://help.samotics.com/en/articles/568732-contacting-support-for-installation-issues.md): Who to reach out to if you encounter installation problems. - [Setting Up Samotics' 4G Service](https://help.samotics.com/en/articles/568733-setting-up-samotics-4g-service.md): How to configure the 4G connection provided by Samotics. - [Setting Up Ethernet Connection](https://help.samotics.com/en/articles/568735-setting-up-ethernet-connection.md): How to configure the Ethernet connection for SAM4. - [Setting Up WiFi Connection](https://help.samotics.com/en/articles/568736-setting-up-wifi-connection.md): How to configure the WiFi connection for SAM4. - [Whitelisting Domains for Ethernet/WiFi](https://help.samotics.com/en/articles/568737-whitelisting-domains-for-ethernet-wifi.md): Domains to whitelist when using Ethernet or WiFi. - [Using Your Own 4G SIM Cards - Modem](https://help.samotics.com/en/articles/568739-using-your-own-4g-sim-cards-modem.md): How to set up your own 4G connection with custom SIM cards. - [Accessing the SAM4 Setup Tool](https://help.samotics.com/en/articles/568744-accessing-the-sam4-setup-tool.md): How to log in and access the SAM4 Setup Tool. - [Preliminary Installation Validation](https://help.samotics.com/en/articles/568745-preliminary-installation-validation.md): How to perform initial installation checks. - [Checking Connectivity](https://help.samotics.com/en/articles/568746-checking-connectivity.md): How to verify connectivity within the system. - [Validating and Updating Software](https://help.samotics.com/en/articles/568747-validating-and-updating-software.md): Steps to validate and update software during setup. - [Downloading a Support Bundle](https://help.samotics.com/en/articles/568749-downloading-a-support-bundle.md): How to download a support bundle for troubleshooting. - [Invalid Measurements - Current Unbalance](https://help.samotics.com/en/articles/568752-invalid-measurements-current-unbalance.md): Steps to troubleshoot invalid measurements caused by current unbalance. - [Invalid Measurements – Incorrect Current Sensors](https://help.samotics.com/en/articles/568753-invalid-measurements-incorrect-current-sensors.md): Steps to troubleshoot invalid measurements caused by using incorrect current sensors. - [Invalid Measurements - Voltage Branching](https://help.samotics.com/en/articles/568754-invalid-measurements-voltage-branching.md): Steps to troubleshoot voltage branching issues indicated by the system. - [Samotics Hardware Components - NOVAQ setup](https://help.samotics.com/en/articles/568755-samotics-hardware-components-novaq-setup.md): Overview of the hardware components provided by Samotics. - [Technical Specifications for Samotics Hardware](https://help.samotics.com/en/articles/568757-technical-specifications-for-samotics-hardware.md): PDF files with the technical specifications of Samotics hardware. - [Hardware dimensions](https://help.samotics.com/en/articles/608820-hardware-dimensions.md): Here you can find required space, hardware dimensions and cable lengths for NOVAQ setup installation. - [Contacting Support for Broken or Damaged SAM4 Hardware](https://help.samotics.com/en/articles/568761-contacting-support-for-broken-or-damaged-sam4-hardware.md): What to do when your SAM4 hardware needs to be replaced or repaired. - [How to Make Ethernet Cables](https://help.samotics.com/en/articles/568763-how-to-make-ethernet-cables.md): A guide on assembling Ethernet cables for your SAM4 system. ## Line Diagrams - [Star-Delta Setup](https://help.samotics.com/en/articles/238398-star-delta-setup.md): Sensor placement for star-delta configurations. - [Soft Starter Setup](https://help.samotics.com/en/articles/238400-soft-starter-setup.md): Sensor placement for soft starter configurations. - [Autotransformer Setup](https://help.samotics.com/en/articles/238399-autotransformer-setup.md): Sensor placement for autotransformer configurations. - [VFD Setup Without Line Reactor](https://help.samotics.com/en/articles/238402-vfd-setup-without-line-reactor.md): Sensor placement for VFD setups without a line reactor. - [VFD Setup With Line Reactor](https://help.samotics.com/en/articles/238403-vfd-setup-with-line-reactor.md): Sensor placement for VFD setups with a line reactor. - [Direct On Line Setup](https://help.samotics.com/en/articles/238404-direct-on-line-setup.md): Sensor placement for Direct on Line configurations. - [Medium voltage Soft Starter](https://help.samotics.com/en/articles/609016-medium-voltage-soft-starter.md): Sensor placement for MV Soft Starter - [Medium voltage Direct On Line Setup](https://help.samotics.com/en/articles/609014-medium-voltage-direct-on-line-setup.md): Sensor placement for MV Direct on Line configurations. - [Medium voltage Auto transformer](https://help.samotics.com/en/articles/609019-medium-voltage-auto-transformer.md): Sensor placement for MV Auto transformer configurations. - [Medium voltage Star delta](https://help.samotics.com/en/articles/609021-medium-voltage-star-delta.md): Sensor placement for MV Star delta configurations. ## SAM4 Dashboard - [What is the SAM4 Dashboard?](https://help.samotics.com/en/articles/238418-what-is-the-sam4-dashboard.md): Overview of the SAM4 Dashboard and its purpose. - [SAM4 Insights Training Schedule](https://help.samotics.com/en/articles/238373-sam4-insights-training-schedule.md): Learn when and how to get trained on the SAM4 Dashboard. - [Who Should Attend the SAM4 Insights Training?](https://help.samotics.com/en/articles/238351-who-should-attend-the-sam4-insights-training.md): Guidance on who should join the SAM4 Insights training. - [Technical Details Visible in the Dashboard](https://help.samotics.com/en/articles/238349-technical-details-visible-in-the-dashboard.md): Key technical information visible on the SAM4 Dashboard. - [Why No Measurements Are Visible Yet](https://help.samotics.com/en/articles/238420-why-no-measurements-are-visible-yet.md): Explanation of why measurements may not appear immediately after installation and what to expect. - [Who to Contact for SAM4 Dashboard Help](https://help.samotics.com/en/articles/238352-who-to-contact-for-sam4-dashboard-help.md): Find out who to reach out to for questions or issues with the dashboard.