If the system is being connected using a wired connection, connect an Ethernet cable to the Ethernet port 2 on the gateway and a router.
Upon delivery, the gateway is set up for a DHCP connection. Using the SAM4 Setup Tool, the gateway can be configured to use a static IP by following the steps below.
Notice The DAQ uses the 192.168.1.1/24 network for communication. The gateway's static IP should not be set to an IP in this network. Additionally, the IP of the client's internet router cannot be part of this network, as this will result in an IP conflict. Contact the support team to check whether it's possible to change the IP for the DAQ network.
Steps
Under IP Address, fill in the CIDR IP-address as xxx.xxx.xxx.xxx/xx (e.g., 192.168.0.1/24). Filling in the subnet (e.g., /24) is mandatory.
Under Gateway, enter the router’s IP address. Filling in this field is mandatory. Click Apply.
When the configuration is successful, the message Ethernet configuration saved will show at the top of the screen. The table below will list connection details.
Notice In specific cases, it may be necessary to add URLs and protocols to an active firewall’s whitelist. Please consult the allow list page for full details.
Troubleshooting
In case of a failing connection, please check the following:
Is there a firewall in place? If so, are the domains whitelisted?
Is there an HTTP proxy? If so, ensure the setup is done via the SAM4 Setup Tool.
Is the Ethernet cable plugged into the correct Ethernet port?
Is the IP address of the network overlapping with the IP address of the sensors (192.168.1.x)? If so, reach out to Samotics for assistance.
Is there a DHCP or Static IP address used? If so, ensure it's set up correctly via the SAM4 Setup Tool.
Does the Ethernet connection work when plugged into a laptop?